Terms and conditions
The following terms and conditions of sale apply between the parties unless otherwise agreed in writing.
Price offers are valid for 30 days from the quotation date unless otherwise stated.
All prices are exclusive packaging, transport, insurance, value-added tax and other government charges. Deliveries are made in complete sales units. Any deviation from standard sales units must be agreed and will result in additional charges.
Engine Protection Partner AS arranges shipping / transport, while the freight charges are paid for by the customer or recipient. All goods are delivered Ex works (EXW) Bergen unless otherwise agreed.
The standard terms of payment are net 30 days from the invoice date unless otherwise agreed.
Engine Protection Partner AS reserves the right to demand payment before goods are delivered in cases where it finds this necessary. Interest will be charged in the event of late payment. If there is an error in an invoice, it is not permitted to withhold the full amount, only the disputed part. Reminders are subject to a reminder charge in accordance with relevant legislation.
The buyer shall be aware of the product’s characteristics and application possibilities. Before use, the buyer must decide whether the product is suitable for its intended use, and the buyer carries all risk and liability in that connection. It is the buyer’s responsibility to pass on information received about the product if the product is intended for resale.
The warranty period is 12 months from the date on which the ordered goods are installed in the foreseen location or a maximum of 18 months from the date of delivery to the customer, whichever is sooner.
Seller only undertakes to replace the quantities that have proven to be unreliable. Seller is not liable for any loss or damage arising as a result of the product or its use.
All claims concerning the product must be made in writing and documented. Complaints must be lodged promptly and never later than 8 days after receipt of the goods. Complaints concerning shipping damage must be made to the carrier upon receipt and must be documented by signing the consignment note / document.
Return of goods:
No returns can be made without prior agreement with Engine Protection Partner AS. All returns must be marked and agreed with Engine Protection Partner AS. Return will only be approved for standard stock items that are unused and undamaged. Upon the return of unused and undamaged parts, Engine Protection Partner AS will issue a credit note for 50% of the total amount after inspecting the returned goods. Goods that have been specially ordered or manufactured, or that for other reasons cannot be considered to be standard stock items, cannot be returned. In the event of complaints about the quality of goods, the goods will be repaired or replaced at no charge to the customer.
Unforeseen and unforeseeable obstacles to fulfilment of the agreement entitle the seller to fully or partially cancel the agreement or extend the delivery time by a period corresponding to the duration of the obstacle in question. Such extensions or delays entail no liability for the seller. Seller is required to give the buyer notice of such obstacles and their consequences.